When is the draw for a Competition?
The competition draw date is stated on the entry page for each competition. We will never extend the draw date, however if the maximum amount of entries for that competition is sold before the date it may be brought forward.
Why is my order ‘Cancelled’?
Your order will show as cancelled if you did not complete the payment, or if your payment failed. Orders are automatically cancelled after 10 minutes if we do not receive a successful payment.
How is the winner chosen?
We do the draw Live on our Facebook page for everyone to see. We use Google’s random number generator to determine the winner, we will show you how the random number generator works prior to drawing the winning number. We also prove we are live by reading out comments and answering customer queries as we go.
What is my draw number?
There are 3 ways to find your ticket number for a draw. 1. As soon as you enter on the confirmation page you will see ticket numbers. 2. On your confirmation email for the competitions you will see your ticket numbers. 3. Log into your account, go to ‘My account’ – My Orders – click on each order and you will see ticket numbers there.
What if a competition does not sell out?
If a competition does not sell out this means you simply have a better chance of winning. We will not extend the date to sell more entries and we will still honour the full prize that we advertise regardless of how many tickets are left unsold. If you receive a draw number that is higher than the amount of tickets we sold do not panic, we still use the same numbers in the draw and if the winning number was not sold we will generate another number until we get a winner.